Refunds and Returns
Return and Refund Policy:
To receive a refund you must return your order. Returns are accepted within 30 days of the delivery date. All return shipping fees will be covered by the customer. You will receive a refund your purchase price less a $20 restocking fee given your return is handed to a shipping courier within the return window and passes inspection. If the item is unopened the restocking fee may be waived. If the item is unused and repackaged properly the fee may be reduced or waived. If the item is used, please do not return your used Mattress Cooling Pad. Additionally, we do not accept individual Mattress Cooling Pad returns. If your cooling pad is unopened please contact us to inquire about an exception.
**Cold Flash returns packaged upside down or sideways may receive a 50% restocking fee**
Initiating a Return
Please contact us at mattresscoolerusa@gmail.com stating you would like to initiate a return. Please provide your order number and your reason for returning the product. Please state whether the product is unused or unopened. If your return has any damages or defects please state that and provide pictures if possible. From there we will approve of the return and provide you with the return address and instructions. Make sure to provide the tracking number so that your return is accounted for.