FAQ
Mattress Cooler Classic Setup Instruction Video
Mattress Cooler Deluxe Setup Instruction Video
Mattress Cooler Deluxe Quick Start Guide
Instruction Manual For Mattress Cooler Classic
What is a Mattress Cooler?
A Mattress Cooler is a sleep cooling system that chills water and circulates it through a Mattress Cooling Pad. This Mattress Cooling Pad removes body heat that has been trapped between you and the Mattress.
Do the products come with a warranty?
Yes. All New and Used Mattress Coolers come with a 90 day warranty. The 90 day warranty also applies to New Cotton Cooling Pads. If there is an issue with your order please contact us at mattresscoolerusa@gmail.com
**New Mattress Cooler Deluxe Models follow the 90 day warranty, once the 90 days expire it switches to the 2 year Prorated Warranty. This warranty expires 2 years after the received date recorded on your order.
My Mattress Cooler Classic has been leaking from the bottom...
This can happen especially after a cleaning or moving the unit. The green evaporation pad can get misaligned with the catch tray that directs water back into the tank. Causing a small trickle to escape, dripping down the inside of the case and out the bottom. If this is your issue, the solution is quite simple. Take off the grill in the back, you may need a small screwdriver to pop it off. Firmly push the evaporation pad inward...usually just a millimeter or two is all it takes. In the meantime, I would recommend running the unit in a shallow tray or Tupperware container to catch any leaking water until you are confident the problem has been resolved.
What kind of maintenance does a Mattress Cooler Classic need?
We recommend you drain your cooler every couple of weeks, unless it needs it more regularly.
Every 4-6 weeks we recommend you clean it. You do this by running it with warm-hot water through the cooling unit and pad, and draining it till it runs clear.
*Tips For a Deep Clean*
- You can mix 1 tsp of bleach into a gallon of warm water before adding it to your unit. After running it for 30 min - 1 hour, make sure to drain the cooler and refill with fresh water.
- You Can Perform a Flush. During a Flush, disconnect the top tube from the Mattress Cooler and place it inside a bath tub sink or Deep Bucket. Fill the Mattress Cooler with your preferred water (room temp, Warm-Hot, or Bleach Water Solution). Turn it on and let it run to flush out your system. Continue to Add water until the system runs clear. Do not let your system run without water.
How do I drain the Mattress Cooler Classic?
Do NOT turn your unit upside down! There are electrical parts inside your unit, and turning it upside down is bad news. To drain your unit, disconnect it from the tubes, and remove the black plug from the bottom of your unit. If you have issues removing the plug while keeping your unit pointed right side up, use a hard surface like a table to keep the unit steady. If you have fragile nails, please consider using pliers. Once the plug is removed it should drain completely. If you don't feel confident in keeping the unit right side up while reinserting the plug, give it some time to air dry.
What kind of Maintenance does my Mattress Cooler Deluxe Need?
Every 4-6 weeks drain your unit. If you notice the water getting slimy or cloudy, drain it more frequently. Remove the max fill tray. Make a vinegar water solution and dip a rag into it. Use this rag to wipe out the inside.
To clean pads you can run the Mattress Cooler Deluxe with 1 tsp of vinegar mixed into warm water. Run for 15 minutes, then drain and fill with fresh water.
DO NOT USE BLEACH
How do I drain the Mattress Cooler Deluxe
Do NOT turn the unit upside down.
Lay out a towel below the Deluxe. Place a bucket on the towel. Disconnect the tube from the water return side (not the shut off valve). Place the Tube into the bucket, then turn on the Mattress Cooler. Water will flow through the pad, out the tube and into the bucket. Turn off the unit when the bucket is full or the unit is empty.
~OR~
Place a bucket underneath the water output port. Close the tube clamp and the shut off valve. Disconnect the tube from the shut off valve. Point both the tube and the shut off valve to the bucket in case there is fall out. Tuck the tube out of the way. Point the shut off valve to the bucket then open it. Water should begin to free fall. Turn on the unit to fully drain. When the cooler is empty or your bucket begins to get full, turn off the unit then close the shut off valve.
How often should I replace my PVC cooling pad?
We recommend you change out your pad every 3-6 months.
How often should I replace my Cotton Cooling Pad?
Replace your Cotton Cooling Pad every 6 months.
Even on lower settings I am too cold! I dislike the way the Cooling Pad feels.
Keep in mind it takes time to adjust to an effective cooling pad. Ease into it by starting at a lower setting and adding extra buffers between you and the cooling pad. We have some recommendations that all depend on your cold tolerance or comfort levels.
For beginners or those with a low cold tolerance, you will need more buffer between you and your cooling pad. I highly recommend a Breathable Cotton Mattress Topper, but you can use a thick throw blanket, or a thin comforter. Place these buffers directly on top of the cooling pad, then place the fitted sheet on top.
Once you begin to build a tolerance you might graduate to a thin throw blanket or 2 fitted sheets.
If you ever need assistance finding the right sleep setting for you, please contact us.