FAQ

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What is a Mattress Cooler?

A Mattress Cooler is a sleep cooling system that chills water and circulates it through a Mattress Cooling Pad. This Mattress Cooling Pad removes body heat that has been trapped between you and your mattress.

Do the products come with a warranty?

Yes. All Mattress Cooling Products come with a 90-Day Replacement Warranty. If there is an issue with your order please contact us at mattresscoolerusa@gmail.com

 

 

What kind of Maintenance does my Cold Flash need?

Every 4-6 weeks drain your unit. If you notice the water getting slimy or cloudy, drain it more frequently. Remove the max fill tray. Make a vinegar water solution and dip a rag into it. Use this rag to wipe out the inside.

To clean pads you can run the Cold Flash with 1 tsp of vinegar mixed into warm water. Run for 15 minutes, then drain and fill with fresh water.

DO NOT USE BLEACH 

 

Cooling Pad Questions

How often should I replace my PVC cooling pad?

We recommend you change out your pad every 6 months. If you notice any build up that doesn't clear up with cleaning your Mattress Cooler, it may be time to change out your cooling pad. 

How often should I replace my Cotton Cooling Pad?

Replace your Cotton Cooling Pad every 6 months.

Why do I need to replace my Mattress Cooling Pad?

Mattress Cooling Pads are wear items. They are used for 8+ hours a night, and over time they can get worn and dirty. Our pads are inexpensive and easy to replace.

What are the different Mattress Cooling Pad sizes? 

Pillow Pad 12" x 24"

Small Mattress Topper 27" x 63"

 

 

Even on lower settings I am too cold! I dislike the way the Cooling Pad feels.

Keep in mind it takes time to adjust to an effective cooling pad. Ease into it by starting at a lower setting and adding extra buffers between you and the cooling pad. We have some recommendations that all depend on your cold tolerance or comfort levels. 

For beginners or those with a low cold tolerance, you will need more buffer between you and your cooling pad. I highly recommend a Breathable Fitted Mattress Topper, but you can use a thick throw blanket, or a thin comforter. Place these buffers directly on top of the cooling pad, then place the fitted sheet on top. 

Once you begin to build a tolerance you might graduate to a thin throw blanket or 2 fitted sheets.

If you ever need assistance finding the right sleep setting for you, please contact us.