FAQ

Setup instructions: https://www.youtube.com/watch?v=t99Kf6XI33w

 Do the products come with a warranty?

Yes, all of our products come with a 90 day warranty. If their is an issue with your order please contact us at mattresscoolerusa@gmail.com

It has been leaking a lot from the bottom, and I can't figure out why!

This can happen especially after a cleaning or moving the unit. The green evaporation pad can get misaligned with the catch tray that directs water back into the tank. Causing a small trickle to escape, dripping down the inside of the case and out the bottom. If this is your issue, the solution is quite simple. Take off the grill in the back, you may need a small screwdriver to pop it off. Firmly push the evaporation pad inward...usually just a millimeter or two is all it takes. In the meantime, I would recommend running the unit in a shallow tray or Tupperware container to catch any leaking water until you are confident the problem has been resolved.

What kind of maintenance does a Mattress Cooler Classic need?

We recommend you drain your cooler every couple of weeks, unless it needs it more regularly. 

Then about every 4-6 weeks we recommend you clean it. You do this by running it with hot water through the unit and pad, and draining it till it runs clear. 

If you'd like a deeper clean you can add 1 tsp of bleach to a gallon of water before adding it to your unit.

How do I drain my unit? Do I turn it upside down?

Do NOT turn your unit upside down! There are electrical parts inside your unit, and turning it upside down is bad news. To drain your unit, disconnect it from the hoses, and remove the black plug from the bottom of your unit. If you have issues removing the plug while keeping your unit pointed right side up, use a hard surface like a table to keep the unit steady. If you have fragile nails, please consider using pliers. Once the plug is removed it should drain completely. If you don't feel confident in keeping the unit right side up while reinserting the plug, give it some time to air dry. 

How often should I replace my cooling pad?

We recommend you change out your pad every 6 months.